Resume

UX Research & Design

Jun 2019 - Present

• Establish design standards and principles.
• Visualizes design ideas using storyboards, process flows, sitemaps, and wireframes.
• Gather and evaluate requirements, in collaboration with product managers, web developers, and other functional groups.
• Collaborate with internal teams to produce high-fidelity user interface designs.
• Conduct concept and usability testing; gather and analyze feedback.
• Create visual designs for print materials, presentations, marketing, branding, logos.
• Collaborate with members of other agencies and project teams, customers, and stakeholders, to understand their needs, clarify possible options, and make recommendations
• Contribute to and advances “best practices” within Digital Service and outside of organization.
• Provide exemplary peer reviews, enabling continuous learning and improvement opportunities for other team members
• Expert with Adobe Photoshop, Adobe Illustrator, Sketch, InVision & other Adobe CC products.
• Maintain the Mayflower design system and contribute to the code base.

Asset Management Data Analyst

Nov 2016 - Jun 2019

• Deliver end-to-end services within ServiceNow, which includes architecting technical implementation of processes, interfacing with vendors and management, and designing with a user-centric approach. 
• Experience building Business rules, Client scripts, UI rules, Data policies, Workflows and email notifications; through HTML, CSS and JavaScript. 
• Strong Verbal and written skills to support and facilitate customer facing applications and engagements 
• Assist with usability and QA testing on custom applications. 
• Manage IT infrastructure maintenance contracts, & over 9,000 software license entitlements 
• Responsible for managing and maintaining over 247,000 data center and end-user hardware assets 
• Assist Configuration Management with maintaining over 1.5 million CI records. 
• Provide support with implementation of Service Management Platform (ServiceNow), including Scripting, Configuration, Customization, Integrations, Administration ServiceNow processes (User management/Group management), Functions, Service Catalog and Workflow. 
• Experience with IT Software & Hardware Asset Management, Service Delivery, Service Desk and Change, Problem and Project Management processes. 
• Create training documentation and knowledge articles for end-users and ITIL users.

Lead UX Designer & UI Developer

Feb 2015 - Otc 2016

• Assit with front and back-end development of user interfaces. 
• Work with other designers to translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences. 
•  Develop concepts, control project flow and ensure deliverable on a timely manner. 
• Assist with the design and development of the corporate style guide & branded user interface assets for use across all corporate applications and products. (Assetflow, eCMS, Rave, BMS.) 
• Analyze user data and analytics to improve and provide consistent and exceptional service delivery. 
• Supported the code release of 388 UI assets using Perforce.  
• Optimized applications by analyzing data and reports to ensure processing and scale-ability across different screen sizes and devices.

Freelance Web & UI Designer

Mars 2011 - Jan 2015

• Define UI frameworks for internal websites that follow industry best practices for development.
• Conduct UX discovery activities: analyze behavioral data, benchmark competitor and industry digital experiences, interview internal stakeholders, and provide input for and desired output from user testing. 
• Interact with real customers to understand their needs and communicate it through business goals & decision making. 
• Carry out QA testing to discover and optimize errors and usability
• Advocate persona-driven UX strategies throughout the design and content development process. Leverage research data to continuously improve personas. 
• Participate in peer code reviews.